Refund policy

Returns & Refunds

We want you to love what you order from Changed, Not Finished. Because many of our products are created or fulfilled especially for you, our return policy varies depending on the item.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and photos of the item and packaging so we can help make it right.

Made-to-Order & Personalized Items
Print-on-demand, personalized, customized, and other made-to-order products generally cannot be returned or exchanged for change of mind, incorrect size selection, or other buyer preference. If there is a production error, defect, damage, or we sent the wrong item, please contact us so we can review the issue.

Digital Products
Because digital products are delivered electronically, they are generally non-refundable once delivered or downloaded. If you experience a problem accessing your purchase, please contact us for help.

Other Eligible Products
For products that are eligible for return, please contact us within 14 days of delivery before sending anything back. Items must be unused and in their original condition and packaging. Return eligibility and instructions may vary depending on the product and fulfillment provider.

Shipping Charges
Original shipping charges are generally non-refundable. When a return is accepted for reasons other than an error, defect, or damage, return shipping costs may be the responsibility of the customer.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
Questions or problems with an order? Please contact us at changednotfinished@gmail.com with your order number and a description of the issue.

Changed, Not Finished reserves the right to review return and refund requests individually when necessary.